Shipping policy

DALSTON VILLAGE - SHIPPING POLICY

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

United Kingdom

Standard delivery within the United Kingdom typically arrives within 2–4 business days after dispatch.

International Shipping

Dalston Village ships internationally. Shipping costs and estimated delivery times are calculated at checkout based on the destination and shipping method selected.

International delivery times vary depending on the destination country and customs processing.

Customs, Duties and Taxes

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer and are not controlled by Dalston Village.

Shipping Delays

While we work with trusted courier partners, delivery times are estimates. Dalston Village is not responsible for delays caused by courier services, customs clearance, or events outside our control.

Incorrect Shipping Details

Customers are responsible for providing accurate shipping information at checkout. Dalston Village cannot be responsible for orders delivered to incorrectly supplied addresses.

Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact us as soon as possible at:

hello@dalstonvillage.com

We will work with the courier to investigate and resolve the issue where possible.